Privacy Policy
 
 
 
 
 
 
How I treat and secure your personal data

This Privacy Policy applies between You, the User of this Website (including any sub-domains), and Bauke Schuurmans, the Consultant, Owner and Provider of this Website.

 

You should read this Privacy Policy alongside and in addition to the Terms and Conditions, which forms part of any contract between You and the Consultant.
 
I have registered under the data protection act in accordance with the regulations set out by the Information Commissioner's Office (ICO). The registration number is TBC.
 

Please read this Privacy Policy carefully.

 

Definitions and Interpretations

 

 

Consultant, Me, I

Bauke Schuurmans of 22 Fortuna Court, Falkirk, Stirlingshire, FK1 1YE, owner of this Website.

Cookie Policy

https://excel-support.co.uk/cookies.htm

Cookies

A small text file placed on your computer by this Website. Details of the Cookies used by this Website are set out in the clause Cookies below.

Data

All information that You submit to me via this Website. This definition incorporates, where possible, the definitions provided in the Data Protection Laws.

Data Protection Laws

Any applicable law relating to the processing of personal Data including, but not limited to, the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing law, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR

The General Data Protection Regulations (EU) 2016/679.

Privacy Policy

This document.

Terms and Conditions

https://excel-support.co.uk/terms.htm

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

User or You

Any third party that accesses the Website and is not either: (1) employed by me and acting in the course of their employment; or (2) engaged as a consultant or otherwise providing services to me and accessing the Website in connection with the provision of such services.

Website

The Website that You are currently using, https://excel-support.co.uk, and any sub-domains of this site.

 
  1. This Privacy Policy applies only to my actions and these of the User with respect of this Website. It does not extend to any Website that is accessible from this Website including, but not limited to, any links I may provide to social media Websites.

  2. For purposes of the applicable Data Protection Laws, the Consultant is the Data Controller. The Data Controller decides in which manner and for which purposes he processes your Data.

    Data Collected

  3. For Me to provide You with my services, You are required to supply your full name, company name (if applicable), address, email address and telephone number. The Data is collected, stored and processed according to this Privacy Policy.

    How I Collect Data

  4. I collect Data in the following ways:

    Data that You give to Me;

    Data that I collect automatically.

    Data That You Give to Me

  5. I collect your Data in several ways, for example:

    When You contact Me through the Website, by telephone, post, email or any other means;

    When You elect to receive marketing communications from Me;

    When You my services;

    Where You decide to interact with Me via social media, I may collect information that is publicly available on your social media profile;

    in each case, all according this Privacy Policy


    Data That I Collect Automatically

  6. To the extent that You access the Website, I will collect your Data automatically, for example:

    I automatically collect some information about your visit to the Website;

    This information allows me to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which You access the Website and the way You use and interact with its content.

  7. I collect your Data automatically via Cookies, in line with the Cookie settings on your browser. For more information about Cookies, and how I use them on the Website, see the section below, called Cookies.

    How I Use Your Data

  8. I may require any or all of the above Data from time to time to provide You with the best possible service and experience when using this Website or my services. Specifically, Data may be used by Me for the following reasons:

    Internal record keeping;

    Improvement of our products and services;

    Transmission by email of marketing materials that may be of interest to You;

    Contact for market research purposes which may be done using email, telephone or mail. Such information may be used to customise or update the Website;

    Sending surveys to monitor the quality of work provided and to find areas for improvement;

    Work-related purposes like sending invoices, discussing your requirements and in the event of unpaid invoices;

    in each case, all according to this Privacy Policy.

  9. I may use your Data for the above purposes if I deem it necessary to do so for my legitimate interests. If You are not satisfied with this, You have the right to object in certain circumstances (see the section Your rights below).

  10. For the delivery of direct marketing to You via email, I need your consent. To consent, You can select "Yes" from the dropdown menu that I provide on the Contact Me page. If You are not satisfied with this, You have the right to object in certain circumstances (see the section Your rights below).

    Children's Personal Information

  11. The services provided by Me are not intended for children under the age of 18. I do not knowingly collect personal information from children under the age of 18 and where this comes to light, I will immediately remove these details from my database without informing the customer or client.

    Data Security

  12. I will use technical and organisational measures to safeguard your Data, for example:

    All Data is stored offline in a customer database and is encrypted and protected by a password;

    When completing the "Contact Me" form, your details will be sent using the Secure Socket Layer (SSL) encryption technology to protect your information.

  13. Given the electronic nature of the Internet, You accept the risk of doing so, including but not limited to the security risks of interception and the risk of unauthorised access.

    If You suspect any misuse or loss or unauthorised access to your Data, please let me know immediately by contacting me via this link.

    For detailed information on how to protect your information, computer and other devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online on www.getsafeonline.org.  HM Government and leading businesses support Get Save Online.

    Data Retention

  14. I will keep your Data on my systems only for the period necessary to fulfil the purposes outlined in this Privacy Policy or until You request him to delete the Data, except where I require to retain the Data for longer or where permitted by law.

  15. I will store completed assignments in the customer database for six months after completion of the work.

  16. Even if I delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

  17. I will securely destroy your Data after the timeframes mentioned above.

    Your Rights

  18. You have the following rights regarding your Data:

    Right to access: the right to request: (1) copies of the information I keep about You at any time; or (2) that I notify, update or delete such information. If I provide You with access to the information I hold about You, I will not charge You for this, unless your request is excessive. Where I am legally permitted to do so, I may refuse your request. I will inform You of the reason in such case;

    Right to correct: the right to have your Data rectified if it is inaccurate or incomplete;

    Right to erase: the right to request to delete or remove your Data from my systems;

    Right to restrict our use of your Data: the right to stop Me from using your Data or limit the way in which I can use it;

    Right to data portability: the right to request that I move, copy or transfer your Data;

    Right to object: the right to object to the use of your Data including by Me where I use it for his legitimate interests.

    Please contact Me for any enquiries, to exercise any of your rights set out above or to withdraw your consent to process your Data. I will complete your request within 28 days.

  19. You may refer your complaint to the relevant Data Protection Authority if You are not satisfied with the way I deal with your complaint about my handling of your Data.

    Address of the Scottish Information Commissioner:

    Scottish Information Commissioner
    Kinburn Castle
    Doubledykes Road
    St Andrews
    Fife

    KY16 9DS

    Telephone: 01334 464610

  20. It is essential that your Data is accurate and up-to-date. Please keep Me informed if your Data changes during the period for which I keep it.

    Other Websites

  21. This Website contains links to other Websites. I do not control these Websites and am not responsible for their content or privacy policies and for the way in which they treat information about their users. In any event, You should explore the privacy practices of those third party Websites.

    Data Sharing

  22. I may disclose your personal Data where required by law, court order or any other supervisory, governmental or other regulatory bodies.

  23. In case I decide to sell my business or customer base, I will transfer Data provided by the Users, where it is relevant to the business, to the new owner under the terms of this Privacy Policy. The new owner can only use the Data for its original purposes.

  24. I may also disclose Data to a prospective purchaser of my business or any part of it.

  25. In the above instances, I will take steps with the aim to ensure the protection of your privacy.

  26. I may also pass on your details if You choose to pay in a way other than by bank transfer or cheque. In the event You fail to pay your Invoices within the stated timeframe, I may pass on your information to debt collectors.

  27. In any other circumstance, I will not share your Data with any third party.

    Passing on Other People's Information

  28. When You pass on information about another person that may be interested in my services, You confirm that they have appointed You to act for them and that You have informed them about this Privacy Policy. When I first contact them, I may tell them how I got their Information.

    Cookies

  29. This Website may place and access Cookies on your computer. I use Cookies to improve your experience of using this Website and my range of products and services. I have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

  30. All Cookies used by this Website are used according to current UK and EU Cookie Laws.

  31. Before the Website places Cookies on your computer, You will receive a message bar requesting your consent to set those Cookies. You enable Me to provide a better experience and service for You by giving this consent.

  32. This Website uses the following Cookies:

    Session Cookies (temporary)

    These are temporary Cookie files. Your browser will delete these Cookies when you close it. When you restart your browser and go back to the site that created the Cookie, the website will not recognise it.

    Persistent Cookies (permanent)

    These files stay in one of the subfolders of your browser until you delete them manually or your browser deletes them based on the duration period contained within the persistent Cookie file.

    First and third party Cookies

    Whether a Cookie is first or third party refers to the website or domain placing the Cookie. First-party Cookies are Cookies set by websites the User visits directly. Third-party Cookies are Cookies set by a website other than the one you are currently visiting, for example, Google Analytics Cookies places on this Website are third-party which measure how many website visitors the site receives.


  33. Cookies are not spyware or viruses and cannot read information from a computer. Neither are Cookies the source for pop-ups or spam. They cannot be executed as code and are therefore incapable of transmitting computer viruses.

  34. This Website uses the following Cookies:

    Google Analytics

    These Cookies are used to collect information about how visitors use my Website. I use the information to compile reports and to help Me improve the Website. The Cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited.

    CloudFlare

    Cookies used to identify trusted web traffic. These cookies do not correspond to any user id, nor do they store any personal identifiable information.

    Sitelock

    These cookies preserve user states across page requests. It improves performance and security of the website.

    Twitter

    Cookies set by Twitter. For more information, please visit the Twitter website.

    Other Cookies

    Cookies are set to dismiss the Cookie Policy dialogue box.


  35. You can choose to enable or disable Cookies in your Internet browser. By default, most Internet browsers accept Cookies, but You can change this. For further details, please consult the help menu in your Internet browser.

  36. You can choose to delete Cookies at any time; however, You may lose any information that enables You to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

  37. I recommend that You ensure that your Internet browser is up-to-date and that You consult the help and guidance provided by the developer of your Internet browser if You are unsure about adjusting your privacy settings.

  38. For more information generally about Cookies, including how to disable them, please refer to aboutCookies.org. You will also find details on how to delete Cookies from your computer.

    General

  39. You may not transfer any of your rights under this Privacy Policy to any other person. I may transfer my rights under this Privacy Policy where I reasonably believes your rights will not be affected.

  40. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will be deemed to be deleted, and will not affect the validity and enforceability of the other provisions of this Privacy Policy.

  41. Unless otherwise agreed, no delay, act or omission by a party exercising any right or remedy will be considered a waiver of that, or any other, right or remedy.

  42. This agreement will be governed by and interpreted according to the law of Scotland. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Scottish courts.

    Changes to This Privacy Policy

  43. I reserve the right to change this Privacy Policy as I may believe necessary from time to time or when required by law. I will post any changes immediately on this page and add a notification to the news section of this Website. The continued use of this Website or my services means You agree to the changes to the Privacy Policy. The only way of not accepting the changes to the Privacy Policy is to discontinue the use of this Website and my services.

  44. You may contact Me by clicking here.

Website security

Cookies

Get Safe Online

Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS

01334 464610

Scottish Information Commissioner

Registration number: TBC

Data Protection Act

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Bauke Schuurmans. All Rights Reserved